At Breecha LLC, we want our customers to have a straightforward shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return an item under the conditions outlined in this Refund & Return Policy.
1. Return Period
Customers may request a return within 30 days of the date the order was delivered.
To be eligible for a return, you must contact Breecha LLC within this 30-day period and receive return instructions before sending the product back.
2. Return Eligibility
To qualify for a return, products should generally meet the following conditions:
- The item must be returned within 30 days of delivery.
- The item must be unused and in its original condition.
- The item should include its original packaging, tags, accessories, and other included materials, where applicable.
- Proof of purchase or valid order information must be provided.
- The product must not show signs of use, washing, damage, alteration, or unreasonable wear.
For hygiene and health considerations, certain bedding products that have been used, washed, or otherwise handled in a manner that prevents resale may not be eligible for return, except where the item is defective or applicable law requires otherwise.
3. How to Request a Return
To request a return, please contact us at daija@breecha.shop with the following information:
- Your name;
- Order number;
- Product name;
- Reason for the return;
- Photos of the product, if the item is damaged, defective, or incorrect.
Our customer service team will review your request and provide return instructions if the request is approved.
Please do not send products to the return address without contacting us first. This helps us properly identify and process your return.
4. Return Address
Approved returns should be sent to:
Breecha LLC
3836 GERMANTOWN AVE APT B
PHILADELPHIA, PA 19140
United States
Please wait for return instructions before shipping your package.
5. Return Shipping Costs
If the return is due to a defective, damaged, or incorrect product, Breecha LLC will review the issue and may provide an appropriate return shipping solution.
For returns made because of personal preference, change of mind, incorrect selection, or other reasons not caused by a product defect or fulfillment error, the customer may be responsible for the return shipping costs.
6. Exchanges
We may offer exchanges for eligible products, subject to product availability.
To request an exchange, please contact us within 30 days of delivery and provide your order number and the product you would like to exchange.
Exchange requests generally require that the returned product be unused, in its original condition, and include its original packaging and applicable accessories.
If the requested replacement product is unavailable, we may offer a refund or another appropriate solution.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photographs showing the issue. After reviewing the information, we may provide a replacement, exchange, refund, or other appropriate resolution depending on the circumstances.
Customers should not return damaged, defective, or incorrect products without first contacting our customer service team.
8. Return Processing
Once an approved return arrives at our facility, we will inspect the returned product to determine whether it meets the return requirements.
Return inspection and processing generally take 3 business days after the returned package is received.
If the return is approved, we will initiate the applicable refund or exchange after the inspection process is completed.
9. Refund Processing
Approved refunds will generally be initiated within 3 business days after the returned product has been received and successfully inspected.
The actual time for the refunded amount to appear in your account may vary depending on your original payment method, payment provider, or financial institution.
Refunds will generally be issued to the original payment method used for the purchase.
10. Non-Returnable Situations
A return may be refused when:
- The 30-day return period has expired;
- The product has been used, washed, altered, or damaged after delivery;
- The product is missing essential original packaging or components where required;
- There is no valid proof of purchase or order information;
- The condition of the product prevents it from being reasonably resold, except where applicable law provides otherwise.
This section does not limit any rights or remedies that cannot legally be excluded under applicable law.
11. Refund Amount
For an approved return, the refund will generally cover the eligible amount paid for the returned product.
Original shipping charges may not be refundable unless the return is related to a defective, damaged, incorrect, or otherwise qualifying order issue, or unless otherwise required by applicable law.
Any applicable refund deductions will be communicated to the customer where appropriate.
12. Policy Changes
Breecha LLC may update this Refund & Return Policy from time to time to reflect changes in our business practices, products, or applicable legal requirements.
The updated policy will be posted on this page with a revised effective date.